Shipping policy

SHIPPING POLICY

CozyArmy

Thank you for shopping with CozyArmy. This Shipping Policy explains our processing times, estimated delivery times, shipping fees, tracking, international shipping, and other important information regarding delivery of your order.

1. ORDER PROCESSING

Orders are typically processed within 1–2 business days after they are placed.

Processing time refers to the time required to prepare your order for shipment and does not include shipping time.

Once your order has been processed and shipped, you will receive tracking information by email.

2. SHIPPING TIME

After an order has been processed and shipped, estimated delivery typically takes 5–8 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to circumstances outside our control, including carrier delays, weather, customs processing, holidays, transportation disruptions, or other unforeseen circumstances.

3. WORLDWIDE SHIPPING

CozyArmy ships worldwide.

We also ship to P.O. Boxes and APO/FPO military addresses.

Delivery times may vary depending on the destination and shipping carrier.

4. SHIPPING FEE

We charge a flat-rate shipping fee of $1.99 per order.

For international orders, customers will not be charged additional customs duties, import taxes, or similar shipping-related charges beyond the amount collected when placing the order. Applicable shipping and import-related costs are included in the amount paid by the customer.

5. ORDER TRACKING

Once your order has shipped, your tracking information will be sent to the email address provided when placing your order.

Please allow sufficient time for the shipping carrier's system to update after your shipment has been dispatched.

6. LOST OR MISSING PACKAGES

Once an order has been shipped and transferred to the shipping carrier, CozyArmy is not responsible for packages that are lost or missing while in transit or after being marked as delivered, to the extent permitted by applicable law.

If your package is lost, missing, or marked as delivered but cannot be located, please contact the applicable shipping carrier and submit a claim or support ticket directly through the carrier's website.

Customers should use the tracking information provided by email when contacting the carrier.

7. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your name, street address, apartment or unit number where applicable, city, state or province, postal code, and country before completing your purchase.

If you discover an error in your shipping address, contact us at cozyarmyofficial@gmail.com as soon as possible.

We will make reasonable efforts to update the address if the order has not yet shipped. However, once an order has shipped, we cannot change or correct the shipping address.

To the extent permitted by applicable law, CozyArmy is not responsible for delivery problems, delays, losses, or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.

8. ORDER CHANGES AND CANCELLATIONS

If you need to cancel or modify your order, please contact us before the order has shipped.

We can only accommodate cancellation or modification requests if the order has not yet been shipped.

Once an order has shipped, it cannot be canceled or modified.

Because orders are generally processed within 1–2 business days, customers should contact us as soon as possible if a change or cancellation is required.

9. SHIPPING DELAYS

While we aim to have orders delivered within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

CozyArmy cannot guarantee an exact delivery date and, subject to applicable law, is not responsible for carrier delays or other delivery disruptions outside our reasonable control.